For Freshdesk solution articles
Broken links, stale articles, near-duplicates and translations that fell behind. Fix them in bulk with a preview and one-click undo.
Checked 18 Sep 2026 · sources linked
TidyKB is a web app that checks a Freshdesk knowledge base for broken links, stale articles, near-duplicates and outdated translations, and fixes them in bulk with a preview and an undo. Here is what Freshdesk does natively today, and what TidyKB adds. Every row links to Freshdesk’s own docs or forums.
| Check | Freshdesk (native) | TidyKB |
|---|---|---|
| Broken links and images | Not available1 | Every article, weekly |
| Links to your own deleted or draft articles | Not available2 | Checked against your article list |
| Articles not updated in N months | Sort by date, by hand1 | Flagged weekly |
| Near-duplicate titles | Not available1 | Listed in pairs |
| Bulk find & replace in article text | No, not in the API either3 | With preview and undo |
| Mark translations outdated | Manually, per article4 | Automatic, every scan |
| Translation drafts | No built-in translation5 | Drafts with your glossary |
Broken links and images
Freshdesk Not available1
TidyKBEvery article, weekly
Links to your own deleted or draft articles
Freshdesk Not available2
TidyKBChecked against your article list
Articles not updated in N months
FreshdeskSort by date, by hand1
TidyKBFlagged weekly
Near-duplicate titles
Freshdesk Not available1
TidyKBListed in pairs
Bulk find & replace in article text
FreshdeskNo, not in the API either3
TidyKBWith preview and undo
Mark translations outdated
FreshdeskManually, per article4
TidyKBAutomatic, every scan
Translation drafts
FreshdeskNo built-in translation5
TidyKBDrafts with your glossary
01Find
Every solution article, folder and translation in your Freshdesk knowledge base, read through the API. Nothing is written during a scan.
Dead external links and images, and links to your own archived, draft or deleted articles.
→ /articles/48000077 · 404 · deleted
Articles nobody touched in months, and text that still mentions last year or an old product name.
“2023 pricing” · updated 14 mo ago
Near-identical titles that split your search results and give Freddy two answers to pick from.
“Reset password” ≈ “Resetting your password”
Translations older than their primary article, and languages where an article is missing.
DE v9 · primary v12
02Fix
Preview every change as a diff, apply it with a snapshot behind it, undo the whole batch in one click. Try it on six sample articles.
Open removed: Workspaceadded: Project settings and choose Members. Each person you invite gets a role.
Only removed: Workspaceadded: Project owners can delete a removed: workspaceadded: project. Deleted items can be restored for 30 days.
Admins can change the role of anyone in the removed: Workspaceadded: Project, except the owner.
11 changes in 5 articles
03Safety
Scans only read. Freshdesk’s API has no versions, webhooks or bulk update, so TidyKB snapshots every article before it writes. Every change is previewed and reversible. We never touch tickets.
Read-only by default
Scans call GET /api/v2/solutions/* only. Writes need your confirm.
Never reads tickets
No ticket, contact or conversation endpoint is ever called.
Snapshot before every write
Freshdesk keeps no API history, so we do. Undo restores the batch.
Snapshot every article, stop after 3 errors
Each article is re-read and compared immediately before it is written, and what Freshdesk returns afterwards is stored so one click puts it back. A failing batch halts itself.
04Translate
When a primary article changes, its translations are flagged and re-drafted with your glossary. A person approves each draft.
Sample translation status for the article “Export your data”: French up to date, German three versions behind with a new draft ready for review, Spanish missing.
05Routine
A two-minute email with your score, what’s new and what’s fixed. Forward it to your manager from your phone.
Pricing
Priced by articles, not seats. Translations don’t count extra.
Starter
$29/mo
Team
Most teams$59/mo
Pro
$119/mo
Monthly or annual (2 months free) · invoice included · cancel any time
Still unsure? Email the founder. A person answers, usually the same day.
You don’t have to. The free audit needs no key at all. For the private scan, create a dedicated agent with a role limited to the knowledge base, so its key can’t reach tickets or settings. Scans are read-only; keys are encrypted at rest and deleted when you disconnect. The API key guide shows every step.
No. TidyKB only calls the knowledge base (Solutions) endpoints of the Freshdesk API. It never reads tickets, contacts or conversations.
Scans only read. Changes happen only after you confirm a diff preview. Freshdesk’s API has no versions or bulk update, so TidyKB re-reads and compares every article immediately before it writes, snapshots what Freshdesk returned afterwards, stops after three errors and undoes a whole batch in one click.
Maybe some of it. Today Freshdesk has no broken-link check, no find & replace for article text and no built-in translation of knowledge base articles. TidyKB is month-to-month, so you are never locked in.
Start with the free audit and a month of Starter. Most help centers change every week, and the weekly report and translation sync keep them clean after the first pass. Cancel any time.
Once, yes. TidyKB is the weekly routine: a scan on schedule, a diff and undo for every change, and a report your manager can read.
Paste your help-center URL and read the report in a few minutes. No signup needed.