Guides
Practical guides for Freshdesk knowledge base owners: broken links, bulk edits, translations and API keys. Specific steps, dated sources, no fluff.
- How to find broken links in FreshdeskFreshdesk has no link checker. How links in solution articles break (archives, merges, URL changes), how to find them for free, and how to prevent them.Updated 19 September 2026
- Replace text in multiple Freshdesk articlesFreshdesk has no find and replace for solution articles, and the API has no bulk update. Three ways to change a name or link across every article, safely.Updated 19 September 2026
- Freshdesk API key: read-only, KB-only accessWhere to find your Freshdesk API key, and how to create a dedicated agent with a knowledge-base-only role so third-party tools can’t touch your tickets.Updated 19 September 2026
- How to translate a Freshdesk knowledge baseFreshdesk can’t auto-translate solution articles. Compare the options (manual, DeepL, TMS apps, website overlays) and keep translations in sync afterwards.Updated 19 September 2026