Guides

Freshdesk stores solution articles and never checks them. There is no link checker, no find and replace for article text and no built-in translation of knowledge base articles, so the jobs that keep a help center correct stay manual. These guides are the steps, with a link to Freshdesk’s own documentation wherever a claim needs one.

Four are published. Finding broken links covers the three ways a link in a solution article dies (an archive, a merge, a changed URL), how to find them for free and how to stop them coming back. Replacing text in multiple articles sets out three ways to change a name or a link across a whole help center, including why the Freshdesk API has no bulk update endpoint. The API key guide shows where the key lives and how to create a dedicated agent with a knowledge-base-only role, so a third-party tool cannot reach your tickets. Translating a Freshdesk knowledge base compares doing it by hand, DeepL, TMS apps and website overlays, then covers keeping the translations in sync afterwards.

Nothing here is gated and none of it needs a TidyKB account. Each guide carries the date it was last checked, because Freshdesk changes.