Find screenshots of your old UI.
After a redesign, see which articles still show the old screens, which images are oldest and how many are left to replace. Coming soon: tell us you want it.
The problem
Old screenshots make a correct article look wrong
The steps still work, but the screenshot shows last year’s menu. Customers stop trusting the article and open a ticket. Freshdesk doesn’t track when an image in an article was made.
How it works
How outdated screenshots works
- 1
Mark a UI change
Tell TidyKB the date of a redesign or a renamed screen.
- 2
Images are dated
Screenshots uploaded before that date are listed by article.
- 3
Replace and track
Work through the list; progress shows up in the Monday report.
Why it matters
What you get
Image age at a glance
Every article with its oldest screenshot.
Progress you can show
Screens left to replace, tracked weekly.
Pairs with a rename
Run it with find & replace after a rebrand, so text and screens change together.
Before and after
Today in Freshdesk, and with TidyKB
Today in Freshdesk
- Today: Screenshots from last year’s UI stay up for months
- Today: Nobody knows which articles have old images
- Today: Customers stop trusting correct steps
With TidyKB
- Screenshots dated against your last UI change
- Articles listed by their oldest image
- Progress tracked in the Monday report
Features
More features
Health scan
A read-only check of every solution article and translation: broken links, links to deleted articles, stale content and duplicates.
Learn moreFind & replace
Bulk find and replace across every Freshdesk solution article, with a diff preview, a snapshot of every article and one-click undo.
Learn moreTranslation sync
When a primary Freshdesk article changes, its translations are flagged as outdated and re-drafted with your glossary for review.
Learn more