Find screenshots of your old UI.
After a redesign, see which articles still show the old screens, which images are oldest and how many are left to replace. This one is not built yet: it is on the list with no date, and it would be included on every plan at no extra cost.
Run free auditEverything else below is available today. Screenshot check is not built yet — it is on the list with no date, and it would come to every plan at no extra cost.
The problem
Old screenshots make a correct article look wrong
The steps still work, but the screenshot shows last year’s menu. Customers stop trusting the article and open a ticket. Freshdesk doesn’t track when an image in an article was made.
How it works
How screenshot check works
- 1
Mark a UI change
Tell TidyKB the date of a redesign or a renamed screen.
- 2
Images are dated
Screenshots uploaded before that date are listed by article.
- 3
Replace and track
Work through the list; progress shows up in the Monday report.
Why it matters
What you get
Image age at a glance
Every article with its oldest screenshot.
Progress you can show
Screens left to replace, tracked weekly.
Pairs with a rename
Run it with find & replace after a rebrand, so text and screens change together.
Before and after
Today in Freshdesk, and with TidyKB
Today in Freshdesk
- Today: Screenshots from last year’s UI stay up for months
- Today: Nobody knows which articles have old images
- Today: Customers stop trusting correct steps
With TidyKB
- Screenshots dated against your last UI change
- Articles listed by their oldest image
- Progress tracked in the Monday report
FAQ
Questions, answered
When can I use the screenshot check?
There is no date, and the page will keep saying “coming soon” until there is. It is the only thing on this list that is not built yet. When it lands it is included on every plan at no extra cost, and the weekly report tracks how many screens are left to replace.
What does the free audit tell me about images today?
It reports broken images. Every image in a public article is fetched, and the ones that fail to load are listed article by article, alongside the broken links. The private scan does the same through the API, including drafts and translations. Neither of them knows how old an image is, so a screenshot of last year’s interface that still loads is not flagged today.
Features
More features
Health scan
A read-only check of every solution article and translation: broken links, links to deleted articles, stale content and duplicates.
Learn moreFind & replace
Bulk find and replace across every Freshdesk solution article, with a diff preview, a snapshot of every article and one-click undo.
Learn moreTranslation sync
When a primary Freshdesk article changes, its translations are flagged as outdated and re-drafted with your glossary for review.
Learn moreSee your help center’s score.
Paste your help-center URL and read the report in a few minutes. No signup needed.