Templates

One template so far, and it is the one help-center owners ask for first: a knowledge base audit checklist of 25 checks, ordered so the problems customers see turn up before the ones only your team notices.

It runs from links to ownership. Links and images come first, because a dead link is what a customer hits. Then freshness: articles nobody has touched in months, old years and old product names in the text. Then near-duplicate titles, where two articles answer the same question differently. Then translations that fell behind their primary article, screenshots taken before your last UI change, AI readiness, and who owns each category once the pass is done. Each check says where to look in Freshdesk.

Tick the checks off in the page and the ticks stay in your own browser, or download the whole list as CSV and work it in a spreadsheet. There is no email gate and no account.

The checks nobody can do by hand across hundreds of articles are marked as such: every link tested against your own article list, every translation compared with its primary. Those are what the free audit and the private scan are for.