Tools
Free tools for Freshdesk knowledge base owners: export every article with its content, and estimate what outdated help articles cost you each month.
Two free tools. Both work without a TidyKB account, and neither asks for more than a read-only key.
The export tool exists because Freshdesk’s own export hands you a list of articles with their titles, folders and dates, but not the article bodies. The page carries a script you can run today that reads your whole knowledge base through the Freshdesk API and writes one CSV row and one HTML file per article. It sends GET requests only and keeps inside your account’s rate limit. A hosted version that needs no signup is opening soon.
The rot cost calculator turns the problem into a number a manager reads. It multiplies your own figures: monthly article views, the share of views that land on an out-of-date article, the share of those readers who write in anyway, and what one ticket costs you to handle. If you run a Freddy AI Agent it adds the overage, at Freshdesk’s published $49 per 100 sessions beyond the 500 included. Every assumption is shown and editable, and we publish no industry average for stale articles because we do not have a trustworthy one.
Neither tool reads tickets or contacts. To check your live help center instead, the free audit works from your public help-center URL with no signup and no API key.
- Export Freshdesk knowledge base articlesExport every Freshdesk solution article with its full content to CSV and HTML: a free script that works today, and a no-signup export tool opening soon.Updated 19 September 2026
- Knowledge base ROI and rot cost calculatorEstimate how many tickets and Freddy AI sessions outdated help articles cost you each month. Every assumption shown and editable. Free, no signup.Updated 19 September 2026