Help
How TidyKB works, written from the shipped product: connecting Freshdesk, what we read, the scan and score, bulk fixes and undo, translations, plans and limits.
- Connect Freshdesk with a KB-only agentCreate a knowledge-base-only agent in Freshdesk, paste its API key into TidyKB, and understand what the connection test checks and what each error means.Updated 22 September 2026
- What TidyKB reads, and what it never readsThe exact Freshdesk endpoints TidyKB calls, what it stores about your help center, what it sends to a translation model, and how long any of it is kept.Updated 22 September 2026
- The scan and the health scoreWhat a TidyKB scan checks, how the health score is worked out, and the cases where a scan deliberately refuses to claim that something is broken or fixed.Updated 22 September 2026
- Ignore an issue you won’t fixHow ignoring works in the TidyKB issue table: what it changes, what it does not change, how it survives a re-scan, and when to fix the cause instead.Updated 22 September 2026
- Find & replace: preview, confirm, undoHow a bulk find and replace runs: the read-only preview, the second Freshdesk key fixes need, the typed confirm, and what one-click undo can and cannot put back.Updated 22 September 2026
- Translation sync and your glossaryHow TidyKB finds translations that fell behind, drafts them with your glossary, checks them before you see them, and saves them into Freshdesk as drafts only.Updated 22 September 2026
- When scans run and the weekly reportSet your workspace time zone, choose the day and hour of the weekly report, and see exactly when a full scan, a daily top-up and a manual scan run.Updated 22 September 2026
- Billing, plans and limitsWhat each plan includes, how articles and translation words are counted, what happens when you hit a limit, and how Paddle handles payment, VAT and invoices.Updated 22 September 2026