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Weekly report

Know on Monday what broke last week.

A two-minute email with your score, what’s new and what’s fixed. It reads well on a phone and carries a private report link you can forward to your manager.

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Sample weekly knowledge base health report on a phone: score 78, up 7 since last week, 3 new issues, 23 fixed.

The problem

Cleanups happen once, then the help center rots again

A release renames a feature, someone archives an article, a translation falls behind. Without a routine nobody notices until a customer does, and there is nothing to show your manager that the knowledge base is in good shape.

How it works

How weekly report works

  1. 1

    Scan

    The scheduled scan runs every week, or daily on Pro.

  2. 2

    Compare

    New, fixed and still-open issues are compared with the week before.

  3. 3

    Email

    Monday at 8:00 in your time zone, to you and anyone you add.

Why it matters

What you get

A score with a trend

One number your manager understands, with the change since last week.

Only what’s new

New issues first, so the email takes a minute to read.

Made to forward

Read it between meetings and forward the report link in one tap. Report pages are never indexed.

Before and after

Today in Freshdesk, and with TidyKB

Today in Freshdesk

  • Today: Review the knowledge base once a quarter, if at all
  • Today: Find out from a customer that a link broke
  • Today: Nothing to show your manager

With TidyKB

  • A score and a trend every Monday
  • Only what’s new since last week
  • A private link to forward from your phone
GuideKnowledge base audit checklist25 checks in seven groups, with where to look in Freshdesk and what TidyKB automates. Tick them in the browser or download a CSV.

FAQ

Questions, answered

Who can receive it?

You, and any teammate or manager you add. Everyone can unsubscribe in one click.

Can I change the day?

Monday at 8:00 is the default. You can pick another weekday and time in settings.

Is the shared report link public?

Anyone with the link can open it, and report pages are never indexed by search engines.

Features

More features

Health scan

A read-only check of every solution article and translation: broken links, links to deleted articles, stale content and duplicates.

Learn more

Find & replace

Bulk find and replace across every Freshdesk solution article, with a diff preview, a snapshot of every article and one-click undo.

Learn more

Translation sync

When a primary Freshdesk article changes, its translations are flagged as outdated and re-drafted with your glossary for review.

Learn more

See your help center’s score.

Paste a URL. No signup, no API key, no call.

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