Everything TidyKB checks and fixes in Freshdesk

A read-only scan of every category, folder, solution article and translation in your Freshdesk knowledge base, with a health score and issues ranked by how many customers see them.

Links are checked against your own article list, so a link to an article you deleted, left as a draft or never published is caught where a generic crawler sees a working page. Stale content is listed in the same pass: articles not updated in months, old years and old product names in the text, empty folders and drafts nobody ever published.

Bulk find and replace across every Freshdesk solution article (titles, bodies and SEO fields), with a diff preview, a snapshot of every article and one-click undo.

One search covers the places an old name hides, including titles, article bodies and SEO fields. Every match is shown in context before anything is written, each article is re-read and snapshotted first, and one click restores the whole batch.

In a Freshdesk multilingual knowledge base, translations don’t know when the primary article changes. TidyKB notices, flags them and writes a new draft in each language with your glossary. A person approves every draft.

Only changed articles are re-translated, and your glossary keeps product names and terms consistent across every language. Nothing reaches customers until someone on your team publishes the draft in Freshdesk. Translation sync is included from the Team plan.

A two-minute email with your score, what’s new and what’s fixed. It reads well on a phone and carries a private report link you can forward to your manager.

New issues come first, so the email takes a minute to read, and the score carries its change since the week before. It goes out Monday at 8:00 in your own time zone by default, to you and anyone you add.

After a redesign, see which articles still show the old screens, which images are oldest and how many are left to replace. This one is not built yet: it is on the list with no date, and it would be included on every plan at no extra cost.

This is the one thing on the page you cannot run yet. The free audit and the private scan already report images that fail to load; dating screenshots against a UI change is the part still being built, and the page says “coming soon” until it lands.